Effectiveness date: May 2024
General
The present Terms and Conditions explain the conditions and rules that govern the download and use of the mobile application: Translator-GO (hereinafter, “the app”), which is owned and operated by INISATRE, S.L., a private company holding TAX ID number B04963781, and its registered office at Carrer Gran de Sant Andreu, 403, 08030, Barcelona (Spain) with contact number 623308865 and contact email: infotranslatorgo@mobileapptools.app
(hereinafter, “the/our Company”), “we”, “us”, “our”). The app is not affiliated with any other platforms or any other third parties.
The download and/or use of the app attributes the status of User to the person accessing the app and implies full acceptance of the present Terms and Conditions (hereinafter “the User”, “you”, “your”). Therefore, if you do not agree with these Terms and Conditions, please do not carry out any of the aforementioned actions. The Company reserves the right to update these Terms and Conditions, in accordance with new legislative and/or jurisprudential requirements and/or business needs or interests, at any time and without prior notice to the User. Therefore, we recommend the User periodically reviews the applicable Terms and Conditions. The Company reserves the right to suspend and block or eliminate the access of a User to the app in the event that he/she breaches any part of these Terms and Conditions. The nullity, total or partial, of any of the provisions of these Terms and Conditions by any judicial decision will not affect the validity of the other provisions.
For any doubt or question related to these Terms and Conditions, please contact us by email: infotranslatorgo@mobileapptools.app.
About the app’s functionalities
Translator-GO offers users the possibility to translate texts or images in real-time by introducing the wording, voice, or by using their camera, in our application. Users can translate the desired text or images in more than one hundred (100) languages. This application can be used from reading street signs in a foreign country, to translating manuals of your overseas purchases or even the text of any picture you already have in your phone. The application also uses Artificial Intelligence (AI) technology, which allows us to offer more natural and contextualized translations of your texts or images in multiple languages.
Additionally, the Company reserves the right to update features and/or functionalities of the app at any time. Please refer to the “Updates” section of these Terms and Conditions.
Access and use of the App
The app is available for IOS operating systems and devices.
The User can download and/or use the app, provided that the User is 18 years of age or older, and/or the User is an adult according to the laws and regulations of his/her country of birth or residence.
The download and/or access of the app is free of charge, but to use certain functionalities, which are premium services, the User must choose and pay for one of the options offered. Please refer to the “Subscription to Premium Services and payment” section of these Terms and Conditions.
In the application itself, and at all times, the User will be informed about which functionalities are free and which are paid for.
Once the User has paid for the subscription to a premium service, the User will automatically be conferred with the status of Customer (hereinafter, the “customer/s”). Such status implies full acceptance of the present Terms and Conditions and, in particular, abides with the costs of our Service option or subscription premium service. For further information, check our “Costs'' section.
We do our best to ensure that the app is available at all times for the User and to maintain a safe and error-free environment. However, we cannot guarantee that the app will be maintained without interruptions, delays, errors or omissions for external reasons beyond our reasonable control.
We do not specify that the app will be available worldwide. We may limit the availability of the app and/or of specific features or functionalities to Users from certain geographic locations at any time. Access to the app from an unauthorized location is entirely at User’s own risk and responsibility.
We may also limit the availability of the service in case we or our third party providers consider, at our sole discretion, the information provided by the User to be harmful. By way of example, information that violates our Code of Conduct.
Data protection
The personal data collected for the provision of the services offered through this app, as well as those obtained from your interaction with the app will be processed in accordance with our Privacy and Cookie Policy.
Likewise, the User is informed that the appropriate technical and organizational measures have been adopted by the Company in order to guarantee the confidentiality, integrity, availability, and security of the personal data processed.
Updates
The Company may add, modify or eliminate features and/or functionalities at any time, which are accepted by the User on the installation of the app. In any case, when making such changes, the User will be notified through the same app.
If a new version of the app is launched or if new features and/or functionalities are added, we may ask you to update the app on your mobile phone. Likewise, we may show the User (and invite them to read) a new updated version of these Terms and Conditions before using the new version of the app. By logging in and/or using the new version of the app, the User clearly states he/she has read, understood and accepted the new Terms and Conditions shown.
User’s commitments (Code of conduct)
By using the app, the User agrees to (including but not limited to):
not to impersonate another individual or create a user account on behalf of a third person (unless you have their express written permission);
not to request, collect or use login credentials of other individuals;
not to use the information in the app to carry out illegal, deceptive or fraudulent activities, or for illegal or unauthorized purposes;
not take any action that interferes or prevents the proper functioning and/or that may affect the availability, security and/or integrity of the app;
not insert and/or execute expressions, commands or codes that, directly or indirectly, interfere, manipulate and/or damage any element of this app, especially its source code. Likewise, the User agrees to not reverse engineer the software to discover the app’s source code and/or to scrape or extract technical data from our app;
not to transfer the license granted to download, access and use the app and/or any of his/her rights or obligations under these Terms and Conditions without the express written consent of the Company.
not infringe the intellectual property or other rights (trademarks, trade secret, etc) of the Company or third parties.
The Company makes no warranties regarding the User’s behavior and will not be held responsible in this regard. The User is individually and solely responsible for his/her actions, before the Company and/or third parties, for damages caused by the inappropriate behavior.
The Company reserves the right to block or eliminate access to the app to Users for the aforementioned actions as well as any other that are contrary to good faith or that harm the rights of third parties and/or that infringe the laws and regulations applicable to the app and/or the Company.
Moreover, the Company, in its sole discretion, may eliminate access to the app to a User at any time without stating the reasons behind its decision.
Subscription to Premium Services and payment
The user who downloads, accesses and uses the app can introduce a text, by typing it into the available field that our company has habilitated, and immediately translate the desired text in numerous languages for free.
In contrast, the users have the option to use the paid features and/or functionalities that the app offers, which are the “premium services”, such as (a) using our AI tool to personalize translations; (b) translating the text in several languages contained in: (i) images of their electronic device’s gallery; (ii) images uploaded to the app by means of a real-time camera; (iii) real-time voice audios reciting the desired text. If the users decide to use them, by accessing a specific section of the app, they will be able to consult the corresponding prices for those services at all times.
Moreover, it must be highlighted that users will be able to choose, how they want to be invoiced for the use of the app's premium service at their convenience, which can be: weekly or yearly. Please note that just in case the customer selects to be invoiced annually, he/she will have a seven (7) days free trial period, and afterward he/she will be automatically invoiced for the services contracted.
The premium service selected and its price will be also shown on the app purchase screen and once selected the service chosen by you, they will also be shown in the checkout page before confirming payment. The fee will be charged to the debit/credit card associated with your Apple user account.
Please be informed that if the User changes their settings in his/her Apple user account, depending on the country selected, the notified fees may vary. Each country has its own fees.
A confirmation email by Apple will be sent to Customers with the details of payment. Additionally, Customers can check the cost on their invoice.
The premium service selected by the User will be automatically renewed at the end of the service period if the User does not cancel it (to avoid the charges, the User must cancel at least 24 hours before the end date of the current service period). The renewal will be for the same fixed-term period. Please refer to the “Cancellation and Refund Policy” section of these Terms and Conditions.
Premium services fees may be updated from time-to-time and they will be effective immediately from the moment that they are published on the app. The updated fees are not retroactive and therefore will not affect Customers who have already paid for a plan before the update.
Refund requests will be exclusively handled by Apple or Google Play in accordance with its own rules and regulations. In the event that Apple or Google Play does not approve the refund request made by the user, he/she acknowledges that the service offered by our Company is final and non-refundable. Therefore, no refund will be made by our Company for discontinuation of the use of the service to which the user had subscribed to.
Uninstalling the app, in general terms, does not automatically stop the premium service selected. To cancel a subscription, the User should directly visit AppStore or IOS Phone or tablet and select the "Subscriptions" section from the menu, click on the "Cancel Subscription" button and follow the on-screen instructions. Please note that it's Apple’s sole responsibility to manage the User’s refund requests, as they are the only ones able to approve them or deny them and to handle the support services within the process. Therefore, our Company does not manage customers’ refunds under any circumstances. Moreover, they will be the ones who will establish the period of time in which the User will receive the refund, if approved, according to their own policies, therefore the Company cannot assume any responsibility in this regard. For further information regarding a refund request to Apple, who you purchased the app from, check the following link: https://support.apple.com/en-us/HT204084 Technical means for correcting errors
If users and/or customers detect an error, or if their personal data or any information provided by them is not exact, correct or completed, they must amend it by accessing their Apple user account directly and contacting our customer Service Department to the following email address: infotranslatorgo@mobileapptools.app
Likewise, if customers detect an error in the charges made by the Merchant of Records on their bank statement for the costs of the Services options or premium service chosen, they also must directly contact Apple.
Intellectual Property Rights
All of the elements contained within this app, whether it be texts, articles, descriptions, images, graphics, sounds, videos, brands, logos, interactive features or any other element, its structure and design, the selection and presentation of the content and elements included therein, and the software necessary for its operation, access and utilization are the property of the Company or the partners of the Company with whom we have submitted corresponding licenses. All the elements of the present app are protected by industrial and intellectual property rights that must be respected by the User. This is made explicit via the copyright notice in the app’s website homepage.
The download and/or use of the app does not transfer the Company’s intellectual property rights to the User under any circumstance. The User is only granted access with a worldwide, limited, nonexclusive, non assignable, non-sub licensable, revocable license to access and use the app for his/her personal use. However, such a license does not give the User the right to:
Reproduce, copy, distribute, publicly communicate or display, transform or, in general, make use of any of the protected elements of this app whether for commercial purposes or not, without the Company’s prior written consent. Any of the aforementioned actions are expressly and totally forbidden and will cause the termination of the license granted to the User.
Use of the features and functionalities offered by the app for other purposes other than those set out in these Terms and Conditions.
Insert and/or execute expressions, commands or codes that, directly or indirectly, interfere, manipulate and/or damage any element of this app, especially its source code.
Moreover, note that the Company reserves all intellectual property rights that are not expressly indicated in these Terms and Conditions and that correspond to us in accordance with the currently applicable laws and regulations.
The Company reserves the right to take any and all necessary legal actions, including compensation for direct and indirect damages, at our disposal that are considered appropriate for the best defense of its legitimate rights and interests, in the event of an infringement of its intellectual property rights.
Exemption of Liability
The Company makes its best efforts to ensure the availability of the app and safe usage of it. However, the download and/or use of the app may be promptly interrupted by maintenance tasks and/or the upload of updates of its features and/or functionalities. Also, we cannot guarantee that the app will be maintained without interruptions, delays, errors or omissions for reasons beyond our control, as well as for possible damages that may be caused by third parties through illegitimate intrusion beyond our control. Therefore, the app is provided “as is” without any warranties, either expressly or implied including but not limited to guarantees of fitness for a particular purpose; and, consequently, the download and/or use of the app is at the User’s own risk and responsibility.
Neither the Company nor its partners, suppliers, employees or representatives will consequently, be liable for any error or omission on the app or if the content and information provided by the app is used by a User or a third party for unlawful purposes and/or to cause damage to third parties or to the Company’s reputation, rights or legitimate interests.
Likewise, the Company will not assume any responsibility for:
Access to this website by Users under eighteen (18) years old or under the required legal age according to the laws and regulations of his/her birth or residence country, with the responsibility belonging to their parents and/or legal guardians to exercise adequate control over the mobile phone and/or activity or use of the Internet by their dependent children or minors.
The User has provided personal data and/or credentials of third parties without having their prior written consent to do so. If this circumstance takes place, the Company's responsibility will be limited to eliminating improperly received information and personal data from its information systems.
The inaccuracy or misstatement of the translations offered by the app and/or the correct functioning of the platform at the time of usage.
The unavailability of the service or blocking of content whenever we or our third-party providers consider, at our sole discretion, the information provided by the User to be harmful.
The User shares the translations offered by the app, whether done by voice or by writing, with third parties.
The User shares conversations to be translated through the app in real time. In this sense, the User is solely responsible for obtaining the third party/ies that participate/s in said conversation in order to correctly use the app.
The User breaches his/her commitments and/or any other provision set out in these Terms and Conditions.
Applicable law and jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the currently applicable Spanish law. Any action arising out of or relating to these Terms and Conditions may only be filed in the courts or arbitration tribunals located in Spain and you hereby consent and submit to the personal jurisdiction of such courts or arbitration tribunals for the purpose of litigating or mediating any such action or proceeding.
In case of controversy or disagreements between the user and the Company arising from these Terms and Conditions, both parties agree to submit their disputes through binding arbitration. The Parties, of their own free will, expressly waive any other jurisdiction to which they may be entitled to under international private law principles, to the competent Courts and Tribunals of Barcelona - Spain.
The non-exercise by the Company of any right provided or derived from these Terms and Conditions shall not be construed, under any circumstances, as a waiver of said right, unless expressly and in writing renounced by the Company or by the legal prescription of the action, according to the applicable current law or regulation.